Refund policy

Last Updated: August 11 2026

At Nireova, we are committed to delivering premium-quality products and ensuring customer satisfaction. If you're not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

The item is unused, unworn, and unwashed.
All original tags, labels, and packaging are intact.
The product is not in original condition or if it has any stains, odors, or damage.
A valid proof of purchase or order confirmation is provided.

2. Non-Returnable Items

The following items cannot be returned:

Products purchased during clearance or final sale.
Gift cards or promotional items.
Customized or personalized products.
Items returned without original tags or packaging.
Products that have been worn, washed, altered, or damaged after delivery.

3. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

Your order number
Clear photos of the product
Photos of the packaging (if applicable)

After verification, we will arrange a replacement or full refund at no additional cost.

4. Refund Process

Once your returned item is received and inspected:

You will receive an email confirming the status of your return.
Approved refunds will be processed within 5-7 business days.
The amount will be credited to your original payment method.

Please note that processing times may vary depending on your bank or payment provider.

5. Exchange Policy

We offer exchanges for:

Size issues (subject to stock availability)
Manufacturing defects
Incorrect items received

Exchange requests must be submitted within 7 days of delivery.

6. Return Shipping

If the return is due to our error (wrong, defective, or damaged product), we will cover the return shipping costs.
For returns due to size selection or change of mind, return shipping charges may be the customer's responsibility.

7. Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled but may be eligible for return under this policy.